Can't Register TS.

For discussion of Phil Tobin's Tuner Studio software (Only about the tuning software itself, not about how to tune or firmware features)

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AlexLTDLX
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Can't Register TS.

Post by AlexLTDLX »

After wasting 15 minutes looking for a way to request my registration code within tuner studio and on the tuner studio site itself (there isn't one that I could find in either place), I resorted to the internet, read through a number of threads until I finally found a top-secret (or at least very well hidden) link to a place to request my registration.

So I went through that waste of time (I would suggest including this information/link in the "FAQ" section of the tuner studio website at least - a google search reveals I'm not alone), I entered my registration, and lo and behold, TS is telling me my computer isn't connected to the internet or has a firewall preventing access to the internet. But yet, I'm writing/posting this on the very same computer... over the internet.

I need to get this to fully function before my next track trip in a couple of days. How can I get TS to operate properly on this machine (windows 10)?
DaveEFI
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Re: Can't Register TS.

Post by DaveEFI »

Not sure about Win10. The links for registration etc are in 'Help' on the top bar of TS. Have you got after market protection (AVG, etc) which is blocking it? Did you let it install where it wanted to?
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AlexLTDLX
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Re: Can't Register TS.

Post by AlexLTDLX »

Nice... now every time I visit this forum, I have to click "forgot password" and have new one sent to me.

Dave - I appreciate the reply, but the link for recovering your registration IS NOT in the "help" section of Tuner Studio - which is what I asked. That's the first place I looked. Right after noticing the "Don't waste time" thing on the home screen of Tuner Studio. Lol. I'm up to almost an hour of my life trying just to register a product I've paid for.

I have no after market protection running on this machine - it is a clean install of Windows 10. And yes, I let it install where it wanted to.

Still can't register this software. Anyone?
DaveEFI
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Re: Can't Register TS.

Post by DaveEFI »

AlexLTDLX wrote:Nice... now every time I visit this forum, I have to click "forgot password" and have new one sent to me.

Dave - I appreciate the reply, but the link for recovering your registration IS NOT in the "help" section of Tuner Studio - which is what I asked. That's the first place I looked. Right after noticing the "Don't waste time" thing on the home screen of Tuner Studio. Lol. I'm up to almost an hour of my life trying just to register a product I've paid for.

I have no after market protection running on this machine - it is a clean install of Windows 10. And yes, I let it install where it wanted to.

Still can't register this software. Anyone?
Sorry - you said request, not recover in your first post.
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LT401Vette
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Re: Can't Register TS.

Post by LT401Vette »

Yes you had me confused too. It sounded like you were trying to register, not have your registration resent.

Normally you can email support <at> efianalytics.com to have it resent, but we do now have a page where you can have it resent, but it is not in most documents yet.

https://www.efianalytics.com/register/r ... nEmail.jsp
Phil Tobin
EFI Analytics, helping to simplify EFI
Next Generation tuning software.
Supporting all MegaSquirt versions and firmwares.
http://www.TunerStudio.com
http://www.efiAnalytics.com/MegaLogViewer/
Support the firmware running your engine:
http://www.msextra.com/doc/donations.html
Brian H EFI
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Re: Can't Register TS.

Post by Brian H EFI »

Also if you have any trouble getting your registration emails using that link please shoot me an email at support@efianalytics.com and I will get them sent out for you.
DaveEFI
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Re: Can't Register TS.

Post by DaveEFI »

Even a non registered TS will go online to check for updates, etc.
That you can go online on that PC using a different problem suggests to me something is blocking TS. So I'd check the firewall settings. Etc.
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SRCobra
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Re: Can't Register TS.

Post by SRCobra »

I've just had the same problem registering my new download onto another machine(using my existing registration key).
I tried turning off all the firewall settings etc but this still told me no internet connection etc even though I was connected.
Using a tip from another part of this site I did a right click on the TS icon on the desktop and run as administrator and this worked straight away - even with firewalls restored. Did the same for Megalogviewer and used my existing key under the help toolbar.
Hope this helps.
John.
LT401Vette
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Re: Can't Register TS.

Post by LT401Vette »

I discovered a server side error that started yesterday.
That is resolved. Try it again.
Phil Tobin
EFI Analytics, helping to simplify EFI
Next Generation tuning software.
Supporting all MegaSquirt versions and firmwares.
http://www.TunerStudio.com
http://www.efiAnalytics.com/MegaLogViewer/
Support the firmware running your engine:
http://www.msextra.com/doc/donations.html
Russbif
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Re: Can't Register TS.

Post by Russbif »

Upgraded to latest version but could not open TS to register, it keeps saying I have a firewall (which I don't) and takes me to an offline registration form. Downloaded it again from the alternative source and still got the same, am I missing something?
Russbif
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Re: Can't Register TS.

Post by Russbif »

further to my previous post, this occurs on a windows laptop running win7, have downloaded the same version on my mac and it works... but need the laptop to tune...
LT401Vette
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Re: Can't Register TS.

Post by LT401Vette »

Russbif wrote:Upgraded to latest version but could not open TS to register, it keeps saying I have a firewall (which I don't) and takes me to an offline registration form. Downloaded it again from the alternative source and still got the same, am I missing something?
What version of Windows do you have?
Something is stopping it from getting to the internet, or at least to efianalytics servers.
Have you tried the offline activation? It is pretty simple, especially if the web browser on the laptop can access the internet.
Phil Tobin
EFI Analytics, helping to simplify EFI
Next Generation tuning software.
Supporting all MegaSquirt versions and firmwares.
http://www.TunerStudio.com
http://www.efiAnalytics.com/MegaLogViewer/
Support the firmware running your engine:
http://www.msextra.com/doc/donations.html
SRCobra
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Re: Can't Register TS.

Post by SRCobra »

Russbif wrote:further to my previous post, this occurs on a windows laptop running win7, have downloaded the same version on my mac and it works... but need the laptop to tune...
As stated above. My laptop on windows 7 - I right clicked on the TS icon on the desktop and used run as administrator. This allowed me to register it.
John.
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