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Upgrade on MacOS not working
Posted: Thu Dec 21, 2017 9:11 pm
by patrickbrown
I have TunerStudio 3.0.1 on a Macbook Pro with MacOS 10.13.2. When launching, the app will check for newer versions. I'm prompted to complete upgrade but the upgrade fails at about 25% through the download. I can stop the app and launch again. If I choose not to upgrade on startup but instead select the Check for Update option from help, I get the same results. The version the app is trying to upgrade to is 3.0.28.
Is there a fix for this?
Thanks,
Patrick
Re: Upgrade on MacOS not working
Posted: Tue Dec 26, 2017 11:25 am
by sschutte
Hi Patrick,
I am happy to help you troubleshoot this issue. Please answer the following questions:
What error message are you getting?
Do you have a reliable internet connection?
Do you have disk space available?
How many times have you tried to download the update?
Re: Upgrade on MacOS not working
Posted: Mon Jan 01, 2018 6:14 pm
by patrickbrown
I was away for the holidays and am just getting back to this. I was able to get the download to work. I think I have an issue with my firewall. I'll check it's logs.
sschutte wrote:
What error message are you getting?
No error message. The download just stops at 24%.
sschutte wrote:
Do you have a reliable internet connection?
Ordinarily I would say yes. I've had an issue downloading some PDF files from the Internet to my iPad very recently. I just connected my laptop to my iPhone's hotspot feature and was able to get the complete download.
sschutte wrote:Do you have disk space available?
Yes,I have plenty of available disk space.
sschutte wrote:How many times have you tried to download the update?
I've lost count. Many many times.
Thanks for the help.
--Patrick