Shadow Dash MS from Play store won't register on new phone

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sgilbert1967
Helpful MS/Extra'er
Posts: 75
Joined: Fri Jul 29, 2016 9:09 pm

Shadow Dash MS from Play store won't register on new phone

Post by sgilbert1967 »

It's throwing up a screen try or buy and then when I force it to let log in, which it does, I then click on use existing license and it says install not found...I even try to just buy it again cause I'm caught out with my windows 10 tablet dead and it won't let me do that either?
I go into Google play and I can see where I purchased it on 7 17 2017.....

Any ideas I normally run Shadow Tuner on my windows 10 2n1 which I love but now and then I need it on my phone....
sschutte
Helpful MS/Extra'er
Posts: 83
Joined: Mon Jun 27, 2016 7:51 am

Re: Shadow Dash MS from Play store won't register on new pho

Post by sschutte »

Is this the first time you use the App since it was purchased?

Does it go into paid mode with the old/original phone?

Try the following steps:
1) Exit the app (double click back)
2) Clear the app cache (settings > apps on most devices)
3) Make sure the new phone is using the same google play account that was used when you originally purchased Shadow Dash.
4) Enable WiFi and Bluetooth (Just turn them on they do not have to be connected)
5) Make sure you have a internet connection on the device
6) Open the app (it should go into paid mode)
7) If still not paid - click Paid Features > Use existing Licence

If the above steps don't work click File > Advanced > Share App Debug. Please be sure to fill out contact info and description of issue in the body of the message (So support can contact you once they have looked into the issue).
sgilbert1967
Helpful MS/Extra'er
Posts: 75
Joined: Fri Jul 29, 2016 9:09 pm

Re: Shadow Dash MS from Play store won't register on new pho

Post by sgilbert1967 »

Yes I have done all that and when I do it will say install not found , even though it let's me sign on to my account via the app....yes it's new phone .....
sgilbert1967
Helpful MS/Extra'er
Posts: 75
Joined: Fri Jul 29, 2016 9:09 pm

Re: Shadow Dash MS from Play store won't register on new pho

Post by sgilbert1967 »

Sent
thr3shold
MS/Extra Newbie
Posts: 29
Joined: Tue Oct 02, 2012 7:39 pm

Re: Shadow Dash MS from Play store won't register on new phone

Post by thr3shold »

I also have this same problem even after following all the listed steps.
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