Here's what you will be doing.
- Entering phone orders and creating customer accounts.
- Helping customers determine which of our products are needed for their projects.
- Provide technical support for installing and tuning fuel injection systems, by phone, email, and social media.
- Set up and process returns, including some troubleshooting of returned electronics.
- Install and test new products and other R&D work alongside our engineering staff.
- Collect marketing data, bug reports, and other information from customers.
- Represent our company at trade shows, racing events, and other events.
- And other tasks as needed - we're a small company, so employees are expected to wear many hats. You might need to help fill in for production, shipping, or product testing if somebody is absent, for example.
- Experience with installing and tuning aftermarket tunable fuel injection systems. MegaSquirt / AMP EFI preferred. Dyno tuning experience is not required.
- Good communications skills - in person, over the phone, and in writing.
- The ability to remain polite, even with difficult customers.
- Basic computer literacy, and the ability to help customers who don't have this.
- Familiarity with common race car modifications and the ability to install at least basic bolt on parts.
- Understanding of electronics and wiring diagrams. We'd prefer if you can also understand schematic drawings of circuit boards.
- Being able to diagnose and repair circuit boards is a plus, but not required.